Complaints Officer

Complaints Officer
Temporary Role: 3 months
Salary: 14.33 phr
Job Purpose:
As a Complaints Officer you are responsible for managing and addressing complaints from customers, clients, or stakeholders within an organisation. The job description typically includes the following responsibilities and qualifications:
Responsibilities:

• Analyse complaint, identifying issues, themes and concerns.
• Review information already provided by division, ensuring that it has addressed each concern and identified learning/improvements where possible.
• Identify any outstanding information required to address the complaint concerns.
• Use information to draft a response to the complaint.

Skills and Qualifications:

• Attention to detail.
• Strong communication (particularly written)
• Drafting experience desirable.
• Analytical and Administration skills desirable.
• Knowledge of case management systems (Datix/InPhase).
• Clinical knowledge and NHS background preferred, but not essential.

If you have the necessary skills and attributes, then click apply now!