Temporary Role: 3 months
Salary: 14.33 phr
Job Purpose:
As a Complaints Officer you are responsible for managing and addressing complaints from customers, clients, or stakeholders within an organisation. The job description typically includes the following responsibilities and qualifications:
Responsibilities:
- Analyse complaint, identifying issues, themes and concerns.
- Review information already provided by division, ensuring that it has addressed each concern and identified learning/improvements where possible.
- Identify any outstanding information required to address the complaint concerns.
- Use information to draft a response to the complaint.
Skills and Qualifications:
- Attention to detail.
- Strong communication (particularly written)
- Drafting experience desirable.
- Analytical and Administration skills desirable.
- Knowledge of case management systems (Datix/InPhase).
- Clinical knowledge and NHS background preferred, but not essential.
If you have the necessary skills and attributes, then click apply now!