Complaints Officer

I am currently recruiting for a Complaints Officer for a housing association in Liverpool.

Are you looking for a short-term customer experience opportunity? Are you passionate about ensuring fair and effective resolution of customer complaints? If so, we have an immediate opening for a Complaints Officer for a housing association in Liverpool.

Job Responsibilities:

General Administrative Tasks: Ensure service-related complaints are handled within policy timescales and in compliance regulatory standards.

Communication: Collaborate with team members to ensure complaints are completed successfully with satisfied customers and outcomes are tracked on the database.

Record Keeping: Maintain accurate records and documentation of property complaints.

Qualifications:

• Previous complaints experience.
• Strong attention to detail.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office applications (Word, Excel, and Outlook).
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Available for an immediate start.

Duration and Compensation:

This is a temporary position with a duration of 6 months, offering an immediate start. The rate for this role is 35,000.

Please get in touch with Abbie Weatherby on (phone number removed) for more details on the opportunity, or apply below with your CV.
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