Job title -Complaints Officer
Location - Liverpool
Contract - Temporary - 3 Months
Start Date: ASAP
Pay Rate: £21.05 Umbrella p/h

Job Description:

Our client is currently seeking a highly motivated and experienced Complaints Officer to join their team.
As a Complaints Officer, you will be responsible for managing and resolving complaints from customers in a timely and efficient manner.
This role requires excellent communication skills, attention to detail and the ability to work under pressure.

Key Responsibilities:

• Handle and resolve customer complaints in a professional and timely manner


• Investigate complaints thoroughly and provide appropriate solutions


• Ensure all complaints are logged and tracked accurately


• Provide regular reports on complaints and resolutions to management


• Ensure compliance with company policies and procedures

Requirements:

• Previous experience in a complaints handling role


• Excellent communication and interpersonal skills


• Ability to work under pressure and meet deadlines


• Strong attention to detail and problem-solving skills


• Experience in a customer service environment


• Proficient in Microsoft Office

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk