Complaints Officer

Complaints Officer
36hours per week
Monday-Friday
17.42per hour PAYE

As a Complaints Officer, you'll report to a Complaints Team Manager.

Our role within the complaints team will involve handling various administrative tasks related to complaints. This includes engaging with our residents via telephone, email, and formal written correspondence.

Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role.

Skills required

1. Customer focus

2. Attention to detail

3. Strong letter writing skills

4. Task-driven approach

5. Collaborative working