Complaints Senior Manager

This client is a prominent player in the financial services industry, with a strong presence in London, the company is renowned for its dedication to customer satisfaction, regulatory compliance, and industry-leading risk management practices.

Description

• Manage and oversee the entire complaints process within the Risk & Compliance Department.
• Ensure all complaints are handled in a timely, fair, and effective manner, in accordance with regulatory standards.
• Develop and implement complaints handling policies and procedures.
• Provide regular reports to senior management on complaints trends, risks, and outcomes.
• Required to review and respond to external reports and complaints related to Business Integrity (BI) and Environmental & Social (E&S) matters.

Profile

A successful Complaints Senior Manager should have:

• A degree in a related field.
• Proven experience in a managerial role within the Risk & Compliance Department of a financial services company.
• Strong knowledge of regulatory standards in the financial services industry.
• Excellent communication and interpersonal skills.
• A customer-focused approach and a commitment to quality service.

Job Offer

• An annual salary of £80,000 - £100,000, plus a generous bonus.
• The chance to work in a supportive and professional environment in London.
• Opportunities for professional development and career advancement.
• The opportunity to make a difference in the financial services industry.

We invite all relevant candidates to apply for this exciting opportunity in the Risk & Compliance Department of our London-based client.