Senior Property Manager

JC148 - Senior Property Manager
Location – Glasgow
Salary – £Competitive + Vehicle Allowance
Overview:
First Military Recruitment is working in partnership with our reputable client who is seeking a Senior Property Manager to join their team in Glasgow.
Reporting to an Associate Director, the successful individual will be responsible for managing a complex and technical portfolio of customers and clients, delivering best-in-class customer service, and contributing to my client's customer excellence charter.
The ideal candidate will have prior experience working within the factoring or housing association industry.
Duties and Responsibilities:

Customer experience & engagement:

• Act as the deputy for the relevant Associate Director.
• Offer support with technical questions and daily escalated issues.
• Building and maintaining relationships with both customers and contractors.
• Responsible for creating and distributing regular customer communications.
• Conduct regular owners’ meetings, in both individual and group settings.
• Plan, attend and manage evening AGM’s for portfolio sites.
• Support colleagues with owners meetings where appropriate.

Portfolio management:

• Manage a complex, high value portfolio of properties.
• Responsible for instructing and monitoring both reactive and proactive repairs.
• Manage and co-ordinate customer insurance claims process.
• Conduct regular property visits.

Skills and Qualifications:

• Minimum 3 years’ property factoring industry experience.
• A comprehensive working understanding of property management legislative requirements.
• Previous experience in dealing with a complex, high value portfolio of properties.
• Works well under pressure.
• Ability to produce, interpret and present business data metrics.
• Ability to demonstrate leadership potential.
• Previous experience in a customer service-based role.
• Strong communicator.
• Ability to work well as part of a team.
• Ability to work to targets.
• Full, clean UK driving license.

In return our client offers:

• A competitive salary DOE.
• Company pension.
• Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday!
• The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
• Other benefits TBC.