Compliance Officer

Job Title:Compliance Officer

Location: Stockport

Contract Details: Temp To Perm

Salary: £15.38 - £19.23 per hour

Working Pattern: Full Time - Hybrid working from home/in the office around 2 days a week once trained

About Our Client:

Our client is a dynamic finance company, known for their commitment to delivering exceptional customer service. They are seeking a skilled Compliance and Complaints Officer to join their dedicated team.

Benefits & Perks:

• Competitive salary


• Opportunity for career growth and development


• Friendly and supportive work environment


• Training and professional development programmes


• Good work-life balance


• Exciting challenges and opportunities

Responsibilities:

• Undertake complaint handling in line with the Company's guidelines and policies


• Negotiate the best outcome for customers and third parties involved


• Bring customer complaints to a swift and fair conclusion


• Draught and issue responses to complaints in a timely manner


• Maintain complaint handling records and log


• Provide regular management information on complaints


• Conduct regular reviews of policies and procedures to ensure compliance with regulations


• Make recommendations for improvements to the Managing Director


• Manage and handle the complaints, Data Subject Access Requests (DSAR), and fraud investigation processes


• Maintain documentation of compliance activities


• Conduct risk assessments and maintain a register


• Monitor compliance systems and ensure their effectiveness


• Stay informed on industry changes, trends, and best practises


• Assist with the design and implementation of improvements in communication and monitoring of compliance standards


• Provide assistance to internal and external auditors


• Perform adhoc duties or project work as required


• Demonstrate flexibility, positive attitude, and high standards of conduct


• Attend meetings and training sessions as requested

Essential (Knowledge, skills, qualifications, experience):

• Excellent knowledge of FCA rules, Data Protection legislation, and the Financial Ombudsman Service


• Previous experience working in a legal background


• Degree or professional equivalent qualification


• Strong written and verbal communication skills


• Positive can-do attitude


• Ability to draught and implement policies and procedures


• Experience in producing management reports and analysing data


• Strong team player with the ability to work independently


• Proficient in Microsoft Office

Desirable (Knowledge, skills, qualifications, experience):

• Experience in the finance industry


• Knowledge of relevant regulations and compliance frameworks


• Experience in risk assessment and management


• Excellent attention to detail

Technologies:

• Microsoft Office - Word, Excel, Powerpoint, Outlook

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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