Compliance & Quality Assurance Specialist

Our Mission
Apax's aspiration is to become a values-driven enterprise and our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.

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About the Team*
With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity to advance the mental health services landscape. As part of our team, you will contribute to maintaining our ‘Level A’ accreditation in Quality Assessment Framework (QAF), which is denoted for “excellence and leaders in their field" in national performance standards. We are full of life and enthusiasm for care of our residents and we drive this outlook throughout the whole company. It is important for us that any candidate joining our organisation fit the culture and respects the values already in place. Visit Apax.org.uk to learn more about us.
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Role Overview*
This is an exciting opportunity for an experienced Compliance & Quality Assurance Lead to establish and drive a culture of excellence and continuous improvement across all services ensuring that they operate to consistently high standard and Quality Assurance, thus enabling the delivery of impactful, enriching and high-quality support which exceeds regulatory requirements and expectations. You will demonstrate commercial acumen and drive best practice whilst supporting approaches which offer innovation and creativity by shaping the systems, processes and practices to achieve the best outcomes.

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Key Requirements*

• Undergraduate degree or equivalent in business administration, operations, management or field related to compliance and Quality Assurance.
• Significant experience in operations and compliance in a regulated setting such as CQC or with QAF Frameworks.
• Experience developing policies, procedures and department handbooks.
• Experience in organising and delivering training workshops related to health and social care disciplines and supported housing.
• Strong organisational skills with the ability to multi-task and re-prioritise workload at short notice.
• An effective communicator with excellent writing skills and strong attention to detail.
• Knowledge of mental health illnesses, safeguarding and related systems, policies and processes.
• Strong experience with Salesforce and information management systems which identify trends and monitor progress is desirable but not essential.
• Strong experience in quality standards, continuous improvement systems and governance systems including auditing, risk management, investigations, complaint handling and report writing.
• A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.

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Employee Benefits*

You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.

• Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
• Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
• Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
• Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
• Family & Parenting: Generous maternity and paternity leave, paid parental leave.
• Flexible Working: Flexi start, hybrid working between home and office.
• Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
• Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.

Job Type: Full-time

Salary: £44,700.00-£49,200.00 per year