Concierge Officer - Relief

An exciting opportunity has come up for 4 Concierge Officers, where you'll be required to cover the South London Patch (Battersea, Lewisham, and Thamesmead).

This position is primarily customer-focused; meet and greet all visitors to reception with a helpful attitude and good interpersonal skills. A background in working at a residential development or in other front-of-house roles is highly desirable.

We are looking for committed individuals with a positive attitude, good interpersonal skills, and a helpful attitude. You’ll be welcoming residents, responding to inquiries in person, by email, and over the phone, providing guidance to visitors, as well as engaging in other ad hoc activities.

The role requires basic IT skills and knowledge of Microsoft Office and Windows 10.

The shift pattern for this role is:
Monday to Friday, 07:00 to 15:00 or 13:30 to 21:30; weekends, 08:00 to 17:00.

Training and a uniform will be provided.

Experience

• Providing a residential concierge service or other similar front-of-house role.
• Experience in providing excellent customer service.

Skills and Abilities

• Able to prioritise their own workload and adopt a flexible approach to work.
• Excellent communication skills.
• Physical fitness and mobility are requirements, as heavy lifting is sometimes involved.
• Able to complete basic paperwork, e.g., incident logs.
• Able to work with little supervision, sometimes in pressurised situations.
• Ability to deal with people with tact and diplomacy with confidence, especially in difficult or challenging situations.

Must be prepared to work outside normal working hours on an occasional basis.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here's just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

• 4 x salary life assurance

• Up to 10% pension contribution

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Concierge Officer - Relief, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you have any questions about this role, please email Talent Specialist Tanisha Johnson at tanisha.johnson@peabody.org.uk

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Interviews will be taking place week, commencing 8 April 2024.