AddressConditional Offer Clerk
Closing Date: Friday 1 March 2024 at 5pm
Work Type: Full Time (37 hours) – Permanent
Salary: £23,121 - £24,462 per annum
Department: Joint Justice Services
Location: Carmelite House, Norwich – Hybrid (Rota)
Please quote Ref: L3296 on application form
Activities and Responsibilities of the Post
Principle Purpose of the role
To process offences committed by Conditional Offer process / safety awareness courses or officer issued notices.
Main Activities of the Role
- Receiving and actioning information received from camera technology systems and tickets issued by Police Officers
- Accurately inputting and processing all notices and tickets in a timely manner
- Assisting in the preparation of process files
- Answering enquiries by telephone and correspondence from the general public, police officers and other agencies
- General administration tasks to include filing, copying and dealing with incoming mail
- Viewing and verification of camera detected offences using computerised systems
- Preparing letters and reviewing correspondence deciding on the appropriate action for dealing with the content
- Liaising with the Central Ticket Office Enquiry Officers for internal and external force enquiries and personal service of documents
- Any other duties that are commensurate with the role and grade as may be requested by line management
Person Specification
It is essential that applicants meet the following criteria:
- Experience of accurately inputting data to computerised systems
- Basic keyboard skills with experience of working with Microsoft Word
- Good verbal communication skills with experience with dealing with telephone enquiries
- Proven experience of organising and prioritising tasks effectively to achieve deadlines
- Demonstrate good numeracy and literacy skills
- Proven ability to work as effective member of team
It is desirable that applicants meet the following criteria:
- Previous experience within a police or legal environment
Hours of work are 37 per week Monday to Friday. This post is offered on a permanent basis.
This role has recently been categorised as suitable for hybrid home working within the Constabulary Modern Workplace Programme (MWP) on a rota basis. There will be a combination of home based and office-based working which will be discussed at interview.
Previous applicants need not apply.
Special conditions / Points to note
- The purpose of this job description is to indicate the general level of the duties and responsibility of the role, the duties may from time to time vary without changing the general character of the role or the levels of responsibilities
- Whilst the role is normally based at the aforementioned location, you may be required to work at other establishments across both Norfolk and Suffolk Constabularies as may be reasonably required. Police Staff Conditions of Service will be adhered to in such instances
- All duties must be carried out in accordance with relevant Health and Safety legislation and good practice. A ‘No Smoking in the Work Place’ policy applies
- All duties must be carried out in a manner that supports the Constabulary’s commitment to equality and inclusion
Norfolk and Suffolk constabularies are committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.
The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010.
Job Types: Full-time, Permanent
Salary: £23,121.00-£24,462.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: L3296
