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SalaryA&C are currently recruiting for a self-motivated and experienced Conference and Banqueting manager on behalf of one of our esteemed clients in Stockton-on-Tees.
Reporting to the Hotel Operations Manager, you will provide a key line of communication between the Front of House and Back of House Teams to deliver a full calendar of events across the year. You will train and inspire the Conference & Banqueting Team and continually make improvements within the department.
Key Responsibilities
- Engage, train, lead and inspire the Conference & Banqueting Team
- Induction and training of new staff
- Maintaining an exemplary level of cleanliness in bars, service areas and stores
- Ensuring events are set to client needs and to the standards of the business and all state rooms are left orderly and tidy and returned to standard room layouts following events.
- Be proactive in reporting maintenance issues.
- Confidently plan ahead and run the department as whole.
- Be the face of the business in running weddings and events by engaging front of house with guests and organisers.
- Training the teams to provide the highest level of customer service to all guests.
- Develop, maintain, and review policies and best practice systems and procedures and standards including updating and implementing SOPs as required.
- Assist with the training and development of employees with a focus towards maximizing employee satisfaction, productivity, and guest satisfaction.
- Ensure company Health & Safety regulations are followed by all team members.
- Ensure clear lines of communication both with the hotel and the company and participate fully as a Mid-Seniority Manager within the business
- Recording Guest Feedback and being proactive in actioning and responding to it.
- Work closely with the Hotel Operations Manager, the Assistant Conference and Banqueting Manager and the Weddings and Events Coordinators to strive for perfection in day-to-day operations, administrative tasks and procedures.
The ideal candidate will be/have:
- Strong verbal communication skills
- Previous people management experience, including training and development
- Have experience working in similar role for 2 years
- Be career motivated with high standards
Please apply now if the above sounds like your next career move
