Conference and Events Coordinator

Roles & Responsibilities

We are recruiting for a Conference & Events Coordinator to join our Hotel team. In this role you will interact frequently with our guests and customers, with the intention of earning repeat and expanded business, maximising revenue and guest experience through excellent product knowledge and sales techniques.

Reporting into our Conference & Events Sales Manager, you will respond to all enquiries both via email and in person, following up on enquiries and undertaking show rounds in order to drive conversion.

Acting as Event coordinator during events, you will manage and support in the setup of these events, working alongside operations and our hotel team to ensure a smooth roll out. You will maintain excellent relationships and deal effectively with our customers at all times, in order to develop positive customer relationships.

With such an unique conference space, corporate days out and private events across the resort, this really is an opportunity to immerse yourself in a wild and adventurous role like no other.

Qualifications & Experience

• Minimum of 12 months experience within an administration or coordination role.
• Excellent professional telephone and written techniques.
• Desirable to have Opera experience but training can be provided for the right candidate.
• Previous experience in a similar role within hospitality would be preferred, with excellent people skills.
• Good organisational and administration skills.
• Commitment to delivering a high level of customer service.
• Positive attitude and good communication skills.
• Confident telephone manner.
• Flexibility to support and cover at weekends and/or later evenings for showcase events and / or client bookings.
• Competent in the use of Microsoft Office Suite.

Benefits

• An annual salary of up to £28,000
• 28 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…