Connection Services Team Leader

78387
This Connections Services Team Leader will report to the v and will work within Connections Services, Network Operations based in our Borhamwood office. You will be a permanent employee.
You will attract a salary of £48,326 per annum and a bonus of 3%.
Close Date: 1st April 2024.
We also provide the following additional benefits
Annual Leave
Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme
Tax efficient benefits: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On – scheme providing discount on hundreds of retailers products.
Discounted access to sports and social clubs
Employee Assistance Programme.
Job Purpose
Connections Services is fully responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements < 70kVA.
You will lead a team of co-ordinators, schedulers and admin staff who provide excellent customer service and deliver the required targets safely, on time, and to budget. You will be an expert in their field to support colleagues with ongoing training and will be the first point of escalation.
Dimensions
Staff: Approximately 8-10 office-based staff and Surveyors
Principal Accountabilities
Achieve a high standard of safety management
Daily management and coordination of the team and responsible for leading, training, motivating, development and performance management following the appropriate HR Policies
Ensure staff comply with internal and external standards, regulatory and legislative procedures
Ensure that resource scheduling is balanced and co-ordinated so that work is available to maximise the utilisation of resources (internal and external) and improve cost-efficiency
Can quote or schedule to a competent level to support the team during busy periods or to cover during absences
Monitor the financial aspect of the job, ensuring that quotations, variations, planning, review and job closures are all managed in an accurate, with awareness and understanding of the impact of Connections Services financial activity on the Network Operations financial performance
Ensure that all customers receive excellent customer service following our BMoCS targets
Encourage the best internal working relationships and application of our processes across departments
Produce management reports which support the monitoring, control and achievement of the Connections Services targets
Ensure management of the NRSWA process to accommodate the Traffic Management Act and avoid FPN's/Streetworks charges
Contribute to the delivery of the Connections Services Manager's team goals and ongoing high-level strategy
Establish a process of continuous improvement through IPR's, with the development of staff and utilisation of new technology
Conduct oneself to promote a positive image of Connections Services and UK Power Networks in general by demonstrating the Vision and Values of the company.
Take on the role of MDWT Mini Business leader
Deputises for the Connections Services Manager
Perform other tasks by the Connections Services Manager
Nature and Scope
The Team Leader is an important member of the Connections Services team. The Connections Services team delivers Small Service projects, defined by OFGEM as LVSSA and LVSSB. It also has an important input to the primary operational indicators, such as safety performance and measuring customer satisfaction.
The Mini-Business Team Leaders leads and empowers the team to achieve its goals and to attain a sense of purpose. Important responsibilities include:
Meet with the team daily and facilitate a MDWT1 meeting, leading the team to achieve its QSCSP goals
Coach the team members to update and apply visual management in the Mini-Business
Lead and coach, applying tools such as 3Qs, 5 Whys and empowers the team to perform independently and take responsibility
Take issues and innovations to the daily MDWT2 and give feedback from the MDWT2 meeting
You will attend all training courses relevant to the role.
Qualifications
Essential
Work as part of a focused team
Ambition to succeed
Experience with processes within Connections Services
Flexible attitude to work and working hours
Good IT skills and use a variety of systems with fast and accurate keyboard skills
Team working – the ability to achieve shared goals and increase the contribution of all members of the team
Experience with the electrical network
Desirable
Experience of managing teams
Experienced SAP user or SAP super user
Educated to A Level or equivalent
Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period.
Health & Safety Responsibilities
Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.
Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.
If in doubt ask!
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.