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SalaryPosition:Team Leader
Department: Process team Leader level 1 plus
Contract: Temporary, 3-4 months with the possibility of extension
Hours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pm
Pay rate: 13.81 per hour
FULLY OFFICE BASED
Location: Hemel Hempstead HP2 7AH
Start date: - Subject to clearance.
Brook Street in partnership with the HMPO Office and have a fantastic opportunity to join their existing team as a Team Leader in Hemel Hempstead.
This is a public-facing, customer service role, Someone who can lead the team with good communication and documentation skills.
Key Responsibilities
- Lead small teams - Motivate, and develop the team and encourage communication.
- Schedule team work to required timescales and Service levels.
- Lead the planning implementation, in order to ensure the availability of required staff members
- Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
- Identify and manage improvements within own area.
- Update and maintain data base/systems / documentation.
- Comply with regulatory requirements where applicable.
- Collect and provide statistical data/reports as required.
Experience Needed
- Basic understanding in ERP
- Good with Excel, Word and PowerPoint
- Must be able to lead a team
- Must be good with update and maintain the database - documentation skills and analysing data
- Multi-tasking
- Good internal and external communications
- Must be able to develop the team and encourage good communication.
- Empathetic with patience and understanding
- Effective communication and report writing
Essentials
- Able to lead small teams
- Expert understanding of relevant systems / ERP
- Highly developed user of Excel, Word, PowerPoint
- Good at internal and external communication
- Ability to manage a small budget (FTEs, overtime)
- Ability to set and achieve performance target
Desirable Skills
- Previous experience of the JVs
Amenities
- Free on-site parking and canteen.
Training
On the job training on the process and expected responsibilities
- Holiday restrictions- Must be advised of booked holiday ASAP
To apply for the role you must have a valid Passport, 2 proofs of address, proof of NI, and must have resided in the UK for the last 5 years.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
There is already a SharePoint created with the resources available. We also delivered a Topical Tuesday talk on the process, we can get a recording of that and share it if the teams missed it or we are also happy to hold another one.
PSR: Guaranteed Interview Scheme (GIS) url removed
