Construction Service Desk Lead

Construction Service Desk Lead

35,000 (neg)

Kings Langley

Our client an expanding group within the Construction industry are seeking a Construction Lead Service Desk Coordinator to join the team.

They are seeking a dynamic and highly organized professional with a passion for delivering exceptional service in the UK Construction Industry

Key Responsibilities:

• Act as the primary point of contact between clients mostly in the Construction Industry and the Service Desk team.
• Ensure a swift and effective response to inquiries and service requests.
• Maintain meticulous records of Service Desk activities and resolutions.
• Lead Technical Support Coordination:
• Provide essential administrative leadership to the technical team.
• Coordinate and optimize resources for client projects, ensuring flawless execution.
• Lead Service and Maintenance Contract Management:
• Take the lead in creating and managing service and maintenance contracts.
• Proactively monitor contract renewals and identify opportunities for upselling to enhance client relationships.

Qualifications:

• Construction, Business Administration, Service Management, or a related field.
• Proven experience in a lead role within Service Desk coordination, ideally in the UK construction industry.
• Exceptional organizational and multitasking skills.
• Outstanding communication and interpersonal abilities.
• Proficient in Microsoft Office Suite; familiarity with CRM systems is advantageous.

Apply now for more information