Consumer Policy Manager

Whether it's protecting the public or increasing access to justice, consumers are at the heart of all our work. The impacts of new technology, changing consumer expectations and questions about the sustainability of current consumer protections are some of the key issues we are grappling with.

To further our work in this important area, we have recently established a new Consumer Policy team. We now have an exciting opportunity for a Consumer Policy Manager, who is passionate about consumer issues and skilled in policy making, to join us and make a meaningful impact in a new role.

Coming into this role, you will raise the profile of Consumer Policy within the SRA - and the SRA's profile within the Consumer Policy space. Internally, you will be working closely with policy and operational colleagues to make sure that the impact on the consumer is considered in our policy development and our actions as regulator. There will also be an increased focus on understanding and explaining the impact of our work on consumers, and highlighting how we ensure that our actions have considered that impact to ensure that they are in the public interest. Externally, you will be engaging and building strong relationships with consumer groups and stakeholders to capture a broad and deep understanding about consumers of legal services.

You will use policy, analytical, and strong project management skills to lead policy development on consumer issues. You will ensure that the importance of an evidence base and the values of equality, diversity and inclusion thread throughout.

A member of the SRA's leadership team, you will promote the SRA's culture, values, policies and ways of working to large numbers of internal colleagues.

To find out more, see the Role Profile attached to the advert on our website.

What's in it for you

• Play a central role in understanding and promoting the perspective of the consumer across all of our policy work
• Showcase your communication and stakeholder management skills - represent the SRA across a range of stakeholder groups
• Enjoy an environment that values equality, diversity and inclusion

What we are looking for

• Good understanding of Consumer Policy issues
• Evidence of ability to develop strong relationships with external stakeholders, particularly consumers, consumer representatives, policy makers, think tanks or third sector organisations
• Experience of policy development work in a similar or related environment; with good policy making skills, including analysing issues, identifying options, developing consultations, implementing and evaluating the impact of policies
• Experience of using robust project management techniques to deliver and implement policy
• Confident and clear communicator, both written and verbal.

Useful and additional information

There is a full role profile attached to the bottom of this advert on our website.

We welcome applicants who may be looking to achieve a balance between their personal and professional life. This is a full-time role working 35 hours per week, however we are happy to talk about flexible working. If you have any questions that aren't in this advert or on our website, please contact us via .

This is a hybrid role. You will work at least two days in the office, and from home for the rest of the week. This role can be based from any of our offices in Birmingham, Cardiff or London; travel will be required on occasion to other offices from which you are based, or for meetings with stakeholders or attendance at events. The salary for this role is £58,466, with additional London weighting of 10% where applicable.

To apply

Please click 'apply' to complete the online application form and upload a CV and Cover letter, addressing how you meet the requirements outlined in this advert and the attached role profile. We recommend one page for your Cover Letter and no longer than two pages.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Closing date for applications is 15 July at 09:00. Interviews are expected to take place end of July.