Contact Centre Admin

RAC has an exciting opportunity for an Administrator to join our SMR (Service, Maintenance & Repair) Department on a Full Time, Permanent basis out of our Bescot Head Office.
This administrative role is primarily to support the SMR management team with any administrative tasks required to ensure the smooth running of the division.
35 hours per week, Monday to Friday – Shifts fall between 8am and 6pm
What we offer
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
Eligibility to join our bonus scheme.
Holidays - 23 days & bank holidays
Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
FREE RAC Ultimate Complete Breakdown Service from Day One.
Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
What you'll do...
Set up and maintain trackers for all field based and Contact Centre teams sickness & holiday records applying a consistent approach
Complete month end payroll returns and submit for authorisation and payment including overtime, unpaid leave, sickness & procurement cards
Compile and submit billings and collections weekly and monthly returns for Recall, EV and Mobile Mechanics attendances for OEM and Fleet customers including our own fleet to ensure all are invoiced correctly and payment received
Manage outstanding debt file chasing down any payments until all payments are received
Maintain Motability attendance file and forward for payment monthly
Look after division IT/hotel/hire car requests
Set up all new starters with IT accounts, tools, vehicles and equipment where required
Help organise & plan any events
Coordinate postage or couriers for any Field Based Technician requests for parts, tools or equipment
Knowledge of Dynamics and able to support the Contact Centre during periods of high demand with the taking of customer calls and making bookings
Maintain knowledge of all customers, products and processes managed within the SMR division
Generate reporting as and when required and ensure all colleagues are compliant with CBT completion across division
What we are looking for...
Excellent PC Skills including Microsoft Office. Able to build spreadsheets/insight using formulas and pivot tables for absence/sickness tracking of multiple teams
Organised and quality oriented with good analytical & written skills
Resilient when working to deadlines, delivers on time
Strong Interpersonal & communication skills including with SLT & key stakeholders
Keeps knowledge up to date for systems and processes
Experience
Working within a customer service/ Call centre / Contact Centre environment
Working as part of a team where using own initiative to resolves problems is proven
Need to exhibit behaviours consistent with RAC core values:
Handle it Together
Exceptional Service
Raise the Bar
Own it
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
Together we are all #OrangeHeroes. Be a part of our journey!