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SalaryA large, high-profile Business based in Birmingham Business Park are seeking a Contact Centre Manager on a Full time, Permanent basis. If you have previous managerial experience within a Contact Centre setting, excellent leadership skills and a strong attention to detail, then this may be the role for you!
You will enjoy a varied role, you will be responsible for managing a Contact Centre of 70 full time employees. Your responsibilities could include but are not limited to;
- Managing a team of team leaders and service advisors
- Identifying gaps in team performance and having the ability to close those gaps through performance management
- Building and developing relationships with stakeholders
- Monitoring targets
- Identifying and resolving issues affecting service delivery
- Coaching advisors through challenging situations using past experiences
The successful candidate will have previous experience managing a Contact Centre, managing a minimum of 50 employees. You will be a driven, enthusiastic, organised individual If this sounds like you, please apply online today!
If you have any queries about the role contact Amie on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.
Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency.
