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Form of workHours: 40
Who are the Sigma Family?
At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.
What being a part of the Sigma Family means for you!
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You’ll be reporting into an Operations manager, and will be responsible to lead, guide, coach and support the team to achieve their KPIs. You will coach and develop your team to thoroughly unpack the customers situation to Ensure account accuracy, debt management and a great customer experience. You will follow up on attendance and agree on set goals with team members covering performance, quality, and development areas. You will focus on career and skills development of team members. You will deal with people related problems, such as absences and disciplinary matters. You will drive the achievement of targets by keeping your team members engaged and driven. You will manage staffing needs, productivity, and quality. You will manage employees by ensuring continuous communication, feedback, motivation and driving our Sigma values. You will deliver accurate reporting and ensure company policies and procedures are communicated to the team.
What amazing People will bring to the role:
You will...
You are passionate about delivering exceptional customer service. You are forward thinking and driven to always be your best. You thrive driving performance and cultivating great relationships with internal and external stakeholders. You are confident Leader who strives to achieve the best results possible. You have great interpersonal skills with the ability to communicate effectively and professionally both internally and with our Clients. You will have At least 12 months previous experience of managing a team. We do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!
We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family, you will then be invited to a 1-2-1 interview And that’s it, if successful you’ll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.
If you like the sound of being part of the Sigma Family then don’t wait and get applying!
