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CONTACT CENTRE TEAM MANAGER / CALL CENTRE

Maximise first contact resolution through effective coaching of agents. Support the delivery of a quality-focused frontline service across all tenures. By utilising strategic planning and business insights, identify and implement...

CompanyAwd Online
AddressSouth East
CategoryCustomer Service
Salary£42,000 per annum, inc benefits
Job typePermanent, full-time
Date Posted 3 days ago See detail

Contact Centre Team Manager / Call Centre

Awd Online

South East

£42,000 per annum, inc benefits

Maximise first contact resolution through effective coaching of agents. Support the delivery of a quality-focused frontline service across all tenures. By utilising strategic planning and business insights, identify and implement...

3 days ago seen

Contact Centre Team Manager

It Bods Ltd

Cheshire, England

£30,000 - £35,000 Annual

KPI reporting to senior stakeholders in the business. Call listening including - quality observations, cancellations, and dip checks. Reporting of call quality and appointment booking results. Planning and running daily/weekly/mon...

6 days ago seen See more...

Warehouse Team Manager (Permanent), Sheffield New

Essential Recruitment

Sheffield, South Yorkshire

£27,000 - £30,000/annum

Previous experience leading a team of people. Previous proven experience working as part of a team. Previous proven experience working on own initiative to reach goals. Previous experience working within a warehouse. Excellent tim...

5 hours ago seen See more...

Team Manager

Sse Plc

Berkshire, England

- Building strong relationships with key stakeholders to ensure the smooth delivery of projects. To be considered for this role, we would love you to have: - Experience leading a team that delivers results in challenging environme...

yesterday seen See more...

Team Manager Nights - Midsomer Norton Superstore

Tesco

Bristol, England

Talking to colleagues, to share and encourage new ideas and best practice. Being warm and welcoming, taking time to recognise and listen to others. Building a strong team spirit and a network of relationships that stretches beyond...

2 days ago seen

Team Manager, Integrated Contact and Referral Team/ MASH

Together For Children Sunderland

Sunderland, Tyne and Wear

£50,512 to £54,762 per year

Applications are welcomed from those with and without any knowledge and experience of Signs of Safety, as we have the benefit of an extensive training and support offer via our dedicated Practice Development team. You will have ex...

a month ago seen See more...

Contact Centre Team Manager

Call Centre And Customer Service

London, Greater London

£26.89/Hourly

Manage a team of skilled officers who handle customer contacts and associated tasks. Lead and motivate the team through change, delivering a high-level service in line with our client's requirements. Monitor and analyse complaint...

a month ago seen See more...

Contact Centre Team Manager

Adecco

Ealing, Greater London

£26.89/hour

Manage a team of skilled officers who handle customer contacts and associated tasks. Lead and motivate the team through change, delivering a high-level service in line with our client's requirements. Monitor and analyse complaint...

a month ago seen See more...

Contact Centre Team Manager

Hireful

Peterborough, Cambridgeshire

£40,966 per annum

Experience of working within a busy customer focused environment with the ability to demonstrate exceptional customer service skills including dispute management. Experience of leading and managing a team in a high volume work env...

a month ago seen See more...

Contact Centre Team Manager

Accent Housing Group

Peterborough, Cambridgeshire

£40,966 Annual

Experience of working within a busy customer focused environment with the ability to demonstrate exceptional customer service skills including dispute management. Experience of leading and managing a team in a high volume work env...

a month ago seen See more...

Contact Centre Team Manager

Accent Housing Group

Cambridgeshire, England

£40,966 per annum

Experience of working within a busy customer focused environment with the ability to demonstrate exceptional customer service skills including dispute management. Experience of leading and managing a team in a high volume work env...

2 months ago seen See more...

Team Manager - Contact Centre

Sigma Connected Group

Birmingham, West Midlands

What being part of the Sigma Family means for you: Team Manager Office BasedAre you a confident leader who thrives on performance and wants to strive to achieve the best results possible. That's why we are seeking exceptional in...

2 months ago seen See more...

Contact Centre Team Manager

Merje Ltd

Chelmsford, Essex

£31,200 Annual

Liaise with the Head of Connect at weekly Performance and Management meetings. Manage a team of agents, including 1 x 1-1 with each agent per month. Call Quality Analysis x 2 calls per month, per agent. First line complaint manage...

2 months ago seen See more...

Adoption Team Manager - Up to £45ph - Hybrid

Nonstop Consulting Ltd

Essex, England

£45.00 per hour

Attractive rate of pay - Up to 45ph. Good Ofsted. Hybrid working options. Supportive management system. Low team caseloads. ASAP interview / ASAP start. As Team Manager you will oversee a team of Experienced Social Workers. Worki...

2 days ago seen See more...

Team Manager - Fostering Kinship Team

Nonstop Consulting Ltd

Mid Glamorgan

Salary negotiable

This post is based in the Kinship and Permanenceteam. To provide leadership and management for our Fostering Service. Will have the opportunity to occasionally work from home and will be given the equipment in order to do so....

2 days ago seen

Team Manager - Family Support - £42.50 per hour

Nonstop Consulting Ltd

South East

£40.00 - £42.50 per hour

Social Work England registered. Experience within section 7s, child protection, PLO and initial assessment. Extensive Management/Supervising experience. Social Work Qualification....

2 days ago seen

Procurement and Contacts Manager

Castlefield Recruitment

Devon, England

£42,000 - £45,000 per annum

Managing procurement projects following current procurement policy and guidelines. Knowledgeable on all Procurement and commercial aspects of specific categories. Competent in end-to-end tendering. Knowledgeable with public regula...

2 days ago seen See more...

Team Manager - Adoption Team - Well Paid!

Nonstop Consulting Ltd

South East

Salary negotiable

Manage and develop the adoption service. Maintain and build links with statutory and voluntary organizations. Lead, motivate, and review team performance, identifying skill gaps and training needs. Lead and manage the adoption tea...

2 days ago seen

Safeguarding Team Manager - Hybrid - Up to £58,327

Nonstop Consulting Ltd

East Midlands

£54,082 - £58,327 per annum

Lead, manage and be accountable for a team of Senior Social Workers, Social Workers and Family Support Workers in the delivery of statutory and legislative duties and requirements. Lead the team to safeguard and promote the welfar...

3 days ago seen

Personal Injury Team Manager

Douglas Scott Legal Recruitment

Staffordshire, England

£40,000 - £55,000 per annum

My client is a regional firm ranked in the Legal 500 and Chambers & Partners and they are looking for a junior lawyer with ambitions for Partnership.Due to sustained growth my client is opening a brand new, full refurbished, moder...

3 days ago seen See more...

Assistant Team Manager - Adults Locality Social Work Team

Nonstop Consulting Ltd

South East

£35.00 - £38.00 per hour

Social Work England Registration. Social Work Qualification. Experience of Management and supervision of staff. Experience of working within an Adults Social Work team. Enhanced DBS. Supporting the Team Manager to deliver our stat...

3 days ago seen

Team Manager - Review Team Social Worker

Randstad Care

Tyne And Wear

£26.00 - £35.00 per hour

Leading and managing the Review Team, providing supervision, guidance, and support to team members. Conducting and overseeing comprehensive reviews of care plans to ensure they meet the needs and goals of service users. Ensuring c...

3 days ago seen

Meter Data Team Manager - Leeds (Energy)

Engie Uk

West Yorkshire, England

Ensure the SMART/AMR Rollout for Gas and Electricity is managed and processes soak into BAU work to ensure we are meeting our industry targets and capturing responses where we do not. Seek to maximise revenue associated with the G...

3 days ago seen See more...

Social Work Team Manager - Duty

Ltht Staff Bank

Lancashire, England

£42.00 per hour, inc benefits

Significant knowledge and fundamental understanding of research, innovation and good practice. Experience and knowledge of working with children and families in CIN, CP and Court proceedings. Experience of managing and leading a t...

3 days ago seen See more...

Purchasing Team Manager

Reed Business Support

West Midlands, England

£40,000 per annum

Integrate & develop AX into the Purchasing Department. Train, coach & develop individuals to maximise their performance, development & productivity. Maintain and maximise departmental communication. Manage the department performan...

3 days ago seen See more...

Children's Deputy Team Manager

Ashberry Recruitment

Lancashire, England

£42.00 per hour

A caring and friendly nature and you put children, young people and their families at the heart of all you do. Significant knowledge and fundamental understanding of research, innovation and good practice. Experience and knowledge...

3 days ago seen See more...

Claims Team Manager

Floss Agency

West Midlands, England

£37,000 per annum

Have excellent communication skills which are essential when working in a shift environment. Complete PDP for your team, understand career ambitions and aspirations and assist with future development. Set SMART targets, spend time...

3 days ago seen See more...

Team Manager - Modern Slavery Victim Care

Migrant Help

Kent, England

£40,563 per annum

Responsible for day-to-day operational management of the designated MSVC Team and providing cover for other MSVC Team Managers and the MSVC Accommodation Manager as required. Managing staff rotas, workload allocation and delegatin...

3 days ago seen See more...

HR Advisory Team Manager

Hays Specialist Recruitment Limited

Lancashire, England

£39,000 - £45,580 per annum

Demonstrable experience in complex ER cases, preferably in a regulated/unionised environment. Line management experience and experience of working in a flexible hybrid team. To be a strong relationship builder with the ability and...

3 days ago seen See more...

Team Manager, £43.25ph, Adolescent Safeguarding

Ppr Social Care

London, England

£43.25 per hour

A Dedicated consultant who has access to all roles across the UK and is available for you to speak to. An easy registration process (all done online). Referral schemes and incentives. Ongoing compliance managed for you. Prompt and...

3 days ago seen See more...

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