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Form of work
Salary One permanent opportunity, and two fixed term opportunities ending July 2024 and March 2025.
About the Team
The Contact Centre plays a vital role in the registration process dealing with more than 1200 interactions each day in an intensive highly professional department. Successful applicants will provide a front-line telephone service for the NMC whilst delivering excellent customer service, providing information, solving registration problems, dealing with complaints, switchboard enquiries and ensuring that the NMC maintains a professional image.
About the role
As part of this role, you will be responsible for providing excellent customer service to all callers to the NMC. You will provide information on how to access services via our website whilst assisting registrants, employers, trade unions, professional bodies, and members of the public in searching our register
About You
• Excellent telephone manner.
• Excellent verbal and written communications skills.
• Able to work independently and as a team player.
• Sensitivity and tact when identifying and working with customer needs
.• Ability to relay complex information in a way that is easy to understand.
• The ability to deal with difficult and distressed callers.
• Excellent attention to detail.• Ability to take ownership of own work.
