Contact Centre Agent

Collections Agent

Salary: £22,317.75 per annum + Bonus Scheme based on perfirmance - paid monthly

Hours: Full-time, 37.5 hours per week (Between 8am-8pm Monday to Saturday)

Are you ready to step into a dynamic role where you'll be the primary point of contact for debt collection? Our client, a premier High Court and Civil Enforcement company in the UK, is seeking a Collections Representative to join our vibrant team.

The Company:

Our client specialise in expedited recovery of unpaid County Court Judgements (CCJs), property-related enforcement, and various legal proceedings.

What You'll Do:

As a Collections Representative, you'll be pivotal in maximising debt collection and serving as an informative point of contact for all callers. Your responsibilities will include:

- Handling a high volume of inbound calls efficiently and courteously.

- Processing calls in line with established guidelines and service level agreements.

- Collecting payments and negotiating suitable payment arrangements.

- Identifying and addressing cases of vulnerability with the appropriate actions.

- Maintaining accurate call notes and database updates.

- Handling account queries, complaints, and escalating challenging cases when needed.

- Collaborating with team leaders and managers to meet company objectives.

Perks:

Our client values their employees, and offer a comprehensive benefits package, including:

- Gym membership contribution of up to £20 per month

- Company pension and sick pay

- Employee assistance program available 24/7

- Referral program and staff rewards platform discounts

- Casual dress code and free onsite parking

- Cycle to work scheme and flexible working hours

- 25 days holiday, rising to 28, with extra days available for purchase

- Regular social events and long-service awards

- Enhanced family leave and Death in Service Benefit

- Unlimited refreshments and weekly treats

Essential Requirements:

To excel in this role, you'll need:

- A firm yet courteous telephone manner.

- Strong organizational, communication, and Microsoft Office skills.

- Attention to detail and professionalism in customer interactions.

- Adherence to confidentiality and equal opportunities policies.

- Integrity, flexibility, and a results-driven mindset.

If you're ready to contribute to a dynamic team and make a difference in debt collection, apply now!!