Contact Centre Claims Advisor

Due to continued growth, and personal development within the business, we have an opportunity for Claims Advisors to join a warm, friendly and empathetic customer Contact Centre environment for a not-for-profit organisation rating a 4.1 on Glassdoor, which puts them in the "Employees are Very Satisfied" category.

Based just outside the centre of York where you can enjoy free parking, easy public transport routes and also opportunity for hybrid working. Along with a competitive salary of £23,000 you will gain an exemplary benefits package including 35 days holiday, free on-site gym, private healthcare, Christmas gifts, discounts on holidays, restaurants, supermarkets and more!

We are keen to speak with anyone who has excellent communication skills, has experience working within an office based Customer Service role, and wants to help improve the quality of people's lives.

Being the first point of contact for customers, some of your duties will consist of:

• Receiving inbound calls from customers, providing the appropriate guidance and advice needed in regard to their private Healthcare, being resilient and overcoming any objections
• Assist customers with the claims process for private healthcare
• Answer any questions or queries which customers may wish to discuss, sometimes in difficult and sensitive situations
• Deliver an excellent customer experience to members through the mediums of telephone, e-mail and web, resolving queries by providing guidance and advice about services, payments and ongoing claims
• Build rapport and relationships with customers, in a positive, understanding and caring way
• Basic data input and administration duties when necessary

This will be working Monday to Friday 37.5 hours per week, with a 30-minute unpaid lunch break and two 10-minute paid scheduled breaks, earning a salary of £23,000. We would also consider candidates on a part-time basis working a minimum of 3 full days a week.

Upon starting, you will receive an excellent 4-week training package, followed by 2 weeks live working with coaching support to ensure you are comfortable and competent in the role. This first 6 weeks will be working be 9am-5pm, which you must be available for the whole duration with no holidays taken.

Castle Employment Group is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us. Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.

Due to the high volume of candidates that apply for our applications, we are unable to get in touch with every application. Therefore, if you haven't heard from one of our consultants within 7 days, please assume your application has been unsuccessful.