Contact Centre Consultant - French Speaking

Job Title: Contact Centre Consultant

Salary: £13 an hour

Location: Working from our London office - Canary Wharf

Hours: 40 paid hours per week, Monday to Friday typically between the
hours of 07.00 am and 5.00 pm.

Main Purpose of role:

To supply best in class customer service to the customer of this exciting new EV car brand to Europe
Headquartered in Guangzhou, we are one of China's leading smart electric vehicle ("EV")
company. We design, develop, manufactures and market smart EVs that are seamlessly integrated
with advanced Internet, AI and autonomous driving technologies.
We are looking to recruit a team of environmentally aware, enthusiastic individuals to come
together as team and help us launch in Europe grow to become as big, and even better than
the likes of Tesla in the EV car market.

The role will entail:

• Incoming and outgoing calls
• Professional emails and chats
• General information requests: basic questions regarding dealerships location, cars, options,
• warranty etc.
• Simple complaints : complaints up to a certain level of complexity, no complaints with legal
• or financial impact
• Telematics: technical queries related to the vehicle (GPS, Bluetooth, smart phone
• connection), and online account for those who are already part of our client base (reset
• password, connection not working)
• Test drive (outgoing calls): in order to organise a test drive for customer or prospect who has
• shown an interest via our client website or at the dealership
• Update relevant databases, and customer records.

Position in Organisation:

• The role will report directly into the Team Manager.
• Experience
• Excellent telephone manner
• Excellent literacy and numeracy
• Excellent customer service
• Industry knowledge desirable
• Relationship management and communication skills desirable
• Influencing skills and tenacity essential
• FULL TRAINING WILL BE GIVEN

Experience and Skills:

• Interest in Cars
• Good written and verbal English and French language skills
• Excellent interpersonal skills

The Person:

• Ability to "add value" and keen to interact with customers.
• Able to represent the brand
• To embrace the brand vision
• Good attention to detail
• Flexible in relation to tasks in a fast moving marketing multi-channel environment

Skills Requirements:

• Healthy Interest in Cars
• Good written and verbal English and French language skills
• Excellent interpersonal skills
• Confident and professional manner.
• Comfortable working in a target driven environment.
• Minimum of 1+ year's experience in a customer service role within the automotive industry
• (preferable Electric Vehicles)
• Have fun at work!

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.