Contact Centre Team Lead

Job Title:Contact Centre Team Lead
Salary: £30,000 - £40,000 (Typically around £35,000)
Location: Bristol, United Kingdom
Hours: Monday - Friday, 35 hours per week, 5:00 PM - 1:00 AM (UK time)

Job Responsibilities:

• Lead a team of highly motivated customer service professionals, focusing on developing and empowering them to deliver world-class customer service.
• Support multiple regions and represent the Centre of Excellence.
• Play an integral role in enhancing customer service offering across all communication channels.
• Manage team's contribution towards operational and service delivery goals, ensuring excellent customer service and compliance with regulatory requirements.
• Actively manage, coach, and provide development plans for team members, resolving performance issues promptly.
• Assist in handling escalations and identifying trends for improvement.
• No weekend work required.

Experience:

• Strong leadership experience in managing a multi-skilled high-volume Customer Service Team.
• Understanding of Operations/Contact Centre environment.
• Efficient in prioritising workloads with attention to detail.
• Ability to identify trends and drive change, with excellent verbal and written communication skills.

Rewards:

• Flexible work arrangements.
• Health and wellbeing rewards tailored to support you and your family.
• Company share purchase scheme.
• Recognition awards and team events.
• Welcoming and close-knit community with opportunities for growth.

Contact:

• 1-stage interview via MS Teams.

Additional Information:

• Hybrid model: 2 days onsite per week.
• Team size: Approximately 15 people.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.