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SalaryFull time, 3 days a week together in either Bristol, Birmingham or Manchester (flexible 2 days wherever).
This role will sit within BT Business and will be part of the digital transformation of online services that help and support our business customers of all sizes and provide seamless online journeys to help them get to where they need to be.
BT Group’s Digital unit is leading BT Group’s digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale.
The immediate assignment:
The Content Design Manager role is responsible for the development of content strategies across their specific business segment, while the successful individual will support the Content Designers and Content Editors within the product squads to develop high-quality content.
Content is key to delivering the right outcome for our BT Business customers, whether that is to generate sales or guide customers through a support journey. It’s about using the right content at the right time. Continuity, consistency and alignment are our guiding principles, while the customer is at the heart of everything we do.
What the job involves:
- Monitor and identify opportunities to optimise experiences across a variety of products and services.
- Provide expertise to design and deliver digital experiences for new and existing products and services.
- Develop content and copywriting talent within the business segment.
- Develop content strategies across customer journeys.
- Collaborate closely with Product, Proposition and Marketing to align messaging, content strategy and SEO efforts.
- Identify content opportunities to test and learn.
- Work with UX & UI Designers in developing new content and optimising existing journeys.
- Be a Content Strategy subject matter expert - Support and advise product squads day to day and evangelise the craft.
Who you are:
We want the best people with the best talent to work with us at BT Business, so don't be put off if you don't feel you meet 100% of these requirements. If you think you're the right fit, we want to hear from you.
- Information architecture and taxonomy development.
- Usability and accessibility best practices.
- Developing content strategies from customer insight to drive improvement in customer satisfaction metrics.
- Digital copywriting for structural and editorial content.
- Experience building and leading content teams.
- Managed resources sat across multiple squads.
- Expertise in stakeholder management.
- Developed a team and individuals using OKRs & development plans
Benefits:
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 50% discount for friends and family on EE mobile pay monthly and SIM only plans
Our leadership standards:
-Looking in-
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
-Looking out-
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
-Looking to the future-
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
A few points to note:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
How to apply:
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
What we stand for:
We hire for culture add, not culture fit. We embrace and encourage everyone to bring their unique personalities to the team, fostering an environment where they can freely express themselves with confidence and support. Our commitment to hiring people from diverse backgrounds enhances our team's values and enriches the quality of our work, allowing us to collectively achieve more than the sum of our individual contributions.
