AddressReady for a Challenge
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
All about the role:
The Content Operations team at Just Eat Takeaway (JET) is a fast-paced and ever evolving department at the forefront of global product content at Just Eat. Join the team at an exciting time as we expand our search for someone passionate, proactive and keen to help evolve our capabilities ready for the future of our business.
You’ll work closely with your Content Operations colleagues in relation to governance for partner content supporting them to help maintain good relationships with our internal stakeholders, sales and marketing and troubleshoot with engineers working across multiple initiatives. You will play a pivotal role in actively managing and developing relationships with key stakeholders, including Account Managers, Account Executives, Sales Representatives, and Customer Service teams.
Your primary focus will be on relationship management to grow quality content coverage on our product across various breakpoints. By leveraging strong interpersonal skills and fostering collaboration, you will contribute to enhancing our partner’s and brand visibility. Your attention to detail and proactive approach will contribute to the smooth functioning of our operations and the success of our partnerships. Flexibility, a positive attitude about doing large quantities of meaningful work, and a genuine desire to be a part of a fantastic team are what we need. We are excited - in return - to offer a chance to get involved in a fantastic role in product content at JET!
These are some of the key ingredients to the role:
- Supporting your teammates and contributing to an open and collaborative environment
- Actively manage, maintain and develop relationships with Account Managers, Account Execs, Sales and Customer Service to understand their needs, foster collaboration and increase quality image coverage on the product
- Content Ops jira process and queue management.
- Be an advocate for our processes and guidelines: act as a key point of contact for content governance and moderation process related queries from in-market teams. Manage queries from across the business and ensure documentation is up to date for all customers.
- Monitor and analyse image approval and rejection metrics, providing insights and recommendations for optimising performance.
- Serve as a key point of contact for Account Managers and stakeholders addressing inquiries, providing guidance and facilitating communication to support the moderation and publication of partner photography.
- Investigate and troubleshoot errors as and when they are reported
- Escalations and exceptions management for internal teams in relation to partner photography.
- Service level agreement management responsible for ensuring SLA’s are met and address issues with relevant teams and process efficiencies.
- Contribute to the development and improvement of content management systems, tools, and processes
- Supporting Account Managers to ensure Branded Restaurant Group partner content remains compliant and working closely with Account Managers to educate and assist in resolving any issues.
- Responsible for developing global communication methods and mechanisms for managing communications and reporting with a large stakeholder network.
What will you bring to the table?
- Flexible approach to work and a positive attitude
- Ability to adapt to a fast-paced environment and willingness to learn and grow professionally.
- Strong organisational skills, with the ability to prioritise and manage multiple tasks and workflows across a team effectively.
- Excellent written and verbal communication skills
- Ability to implement quality standards for content
- Excellent stakeholder management e.g. with commercial business partners
- Able to contribute to a team but act autonomously e.g. independent decision-making
- Experience of working with assimilation of complex information
- Experience using digital asset management tooling to quality assure image content and investigate escalations in collaboration with engineers
- Strong data analysis skills for decision making
- Experience overseeing operational processes and supporting a team of operational/data entry specialists
- Customer service/helpdesk experience (e.g. Jira)
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
