Content Services Assistant

Location: Singleton Campus, Swansea Interview Date: 23 Apr 2024 Informal Enquiries  Claire Vivian C.L.Vivian@Swansea.ac.uk  Christopher Condon C.Condon@Swansea.ac.uk ABOUT THE UNIVERSITY Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life. Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance. ABOUT THE ROLE Library Content Services is a customer focused service that supports the University’s learning, teaching and research activity through the development and delivery of access to library content.  The service comprises of Library Digital Services which provides technical support for library systems, Acquisitions & Document Supply which is responsible for acquiring books, e-books and articles through purchase, document supply or digitisation Serials & Licensing which is responsible for purchasing journals and database subscriptions. As a Content Services Assistant, the post holder will work within Acquisitions & Document Supply with the expectation to support other Library Content teams during peak periods. The work is varied, challenging, and stimulating, requiring personal organisation, flexibility, and an ability to work to deadlines.  Key duties include Checking and processing requests, identifying an optimum supply route that meets user need and achieves value for money. Creating and maintaining accurate orders and records using the Library Management system (Alma), the university finance system, spreadsheets, and/or supplier systems, Consulting with suppliers to resolve queries relating to content supply, referring complex queries as appropriate, Checking and processing invoices, Identifying work priorities and working to daily deadlines, Monitoring the team mailbox and dealing with queries from internal and external sources in a timely manner  Key Skills and Experience Proven clerical, administrative, and people skills within a relevant organisational environment. Excellent oral and written communication skills Good numeracy skills GCSE, grade C level and above in English and Maths or equivalent Proven IT skills including Microsoft Word, Excel, and use of database systems. The ability to deal with complex queries requiring deliberation and further investigation. EQUALITY, DIVERSITY & INCLUSION The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. ADDITIONAL INFORMATION To apply for this position, you are required to provide a C.V and cover letter. Please ensure you address how you meet the person specification as detailed in the job description by highlighting your relevant qualifications, skills and experience in a cover letter.