Address
Form of workThe main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Contract. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.
RESPONSIBILITIES:
- Providing support to our Client, Sr. Contract Support and Finance team, answer requests and queries in a professional and timely manner.
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders and receipting of supplier invoices.
- Review Debt report weekly and assist team in chasing and escalating aged items.
- Create accurate POs in a timely manner and ensuring that attachments are in line with SOX and client specified guidelines. (eg. Client specific Variable Spend process)
- Maintaining WIP reports for the Contract Manager and monthly billing to the client.
- Run unapproved and un-unconfirmed PO Reports weekly and resolve in a timely manner.
- Review Purchase Order Detail Report on a weekly basis and closing out POs no longer required.
- Daily review and processing of supplier invoices.
- Where Credit Notes are requested by Management, raising in a prompt manner and uploading the correct supporting documentation in line with SOX requirements.
- Raising all sales invoices in a timely manner with focus on accuracy and selecting the correct entities, contract IDs and VAT rates.
- Uploading sales invoices to our client portal, Ariba, for processing and payment by the client, immediately after generating invoice to ensure on-time payment.
- Supporting with expense claim submissions.
- Being a gatekeeper for finance to ensure compliance by the teams.
- Answer calls and emails in a professional and timely manner.
- Attend and participate in any relevant training courses.
- Managing the supply chain and drive them to attend within required SLA's.
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
- Promote and maintain company culture throughout the team.
- Maintain people records such as new starters, leavers, general staff changes, contact details, holiday records etc.
- Effective communication with all levels of internal teams and external customers.
- Familiar with daily operations and the specific scope of the contract.
PERSON SPECIFICATION:
- Very proficient in the use of Outlook, Word, Excel and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
- Experience desirable of using myBuy, Coupa, Peoplesoft, Maximo and Ariba but not essential.
- Must be detail conscious, accurate and methodical in approach.
- Must demonstrate a strong sense of customer focus and promote a sense of team spirit and good morale within the office.
- Reliable, able to complete work within required time frame and manage own deadline requirements.
- Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
- Timely and accurate preparation of correspondence, reports and other administrative documents
