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Form of work
SalaryContract Support Officer - March 2024
Contract Support Officer Vacancy
Job Title
Contract Support Officer
Contract Type
Permanent
Hours
Full time
Persona
Agile – 60-80% working from home
Reporting Office
West Ham Lane, Stratford, London
Salary
Starting at £34,904
Closing date for completed applications
09th April
Interviews will be held on: To be confirmed.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
Role Profile - Contract Support Officer.docx
This is an exciting role supporting the development of our new contract management team providing estate services to residents. Our passion is providing high quality services to diverse groups of residents across a wide range of estates.
It is essential that the role holder can use Excel. The ability to use SQL is desirable.
The Contract Support Officer will be able to work on their own initiative and find creative solutions to problems.
The successful candidate will be responsible the ongoing digital transformation of our cloud-based performance management software, including the migration of performance and management data onto the system.
The role will include the capturing and reporting of performance management and KPI information regarding services we provide, as this is critical in driving performance.
The post holder will be able to develop their contract management skills through contract management meetings and holding contractors to account using performance management data.
The team encourages freedom in identifying improvements we can make to services and pro-actively working to deliver these.
Why choose L&Q?
- We offer a competitive annual salary and staff benefits package.
- Strong family-friendly policies
- Hybrid working model.
- Committed Learning & Development
- Annual leave starting from 26 days rising to 31 PLUS bank holidays.
- Excellent Pension Scheme – double contribution up to 6%
- Generous non-contributory life assurance
- An Employee Assistance Programme
- Great places to work certified 2022
- Best Workplaces for Women – ranked 23 in the UK
As a Contact Support Officer, you will:
- Support the Estate Services & Open Spaces team in the management of accurate data.
- Supports the team to robustly manage contracts through the accuracy of data
- Deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
- Ensure Estate services deliver value for money
- Ensure data accuracy is maintained across the Estate Services and Open Spaces team through regular audits and checks.
Your attributes:
- Great with data sets from a variety of source
- Expert at Excel and other applications in the management of data
- Excellent analysis expertise
- Ability to translate complex data and communicate to relevant audience
- Presentation skills excellent
- Customer service skills and a desire to deliver great service.
- Self-motivated and ability to prioritise and manage workload.
- Ability to prioritise own workload with excellent time management skills
- Proficient in the use of Excel & Microsoft Office Suite.
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
- ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Contract Support Officer - March 2024
Location: West Ham Lane - Stratford
Posted: 26/03/2024
Closing date: 09/04/2024
Closing time: 23:00
