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SalaryDo you have experience in working with Sub Contractors?
Have you worked within an SLA driven environment?
We have an exciting opportunity for a Materials Controller to join a reputable company in Uxbridge. Our client is seeking an assertive and proactive individual to sit within their Customer Service Team and assist with their Sub Contractor process management.
Role responsibilities:
- Liaison with Sub-Contractors, Customer Services and other internal teams
- Creation and maintenance of Sub-Contract database
- Co-ordinate External sub-contractor processes and relationships
- Negotiation with Sub-Contractors to obtain quotes and service client requirements
- Answering telephone calls promptly and professionally
- Logging all new incoming calls onto the in-house system.
- Understanding and adhering to Customers contracted SLA's and KPI's that are set for the Customer Service desk
- Progressing calls through from initial logging to call clearance
- Work closely with all internal teams to achieve total customer satisfaction
Candidate requirements:
- Previous experience of Sub-Contractor liaison
- Experience of working within an SLA driven environment
- Previous telephone-based Customer Service experience
- T. Hardware knowledge preferable
- Demonstrate Intermediate MS Office skills.
- Excellent communication skills
What you need to do now
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
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