Coordinator

Coordinator - Hybrid working
Location: Portsmouth You will work 4 days from home and 1 day in the office
Salary Up to £25000 + £6k bonus which is guaranteed for the first three months whilst building a pipeline
Plus, fantastic benefits which include:
* 10% annual bonus which is both company and individual.
* Great progression opportunities
* 33 days holiday with the opportunity to buy and sell holiday days.
* Free car parking
* Online discounts at top brands
* Employee referral scheme
* Cycle to work
* Save as you earn scheme.
* Healthcare Plan
* Enhanced Adoption, Maternity and Shared Parental Pay
* Enhanced Paternity Pay
* Group Pension Scheme
* Group Income Protection
* Life Assurance
* Winter 'Flu Vaccine
Dynamite Recruitment is working in partnership with a very well-established business who are based in Portsmouth. Due to growth plans our client is now looking to recruit a Coordinator to join the business.
As a Coordinator you will be responsible for assisting clients with all round enquiries from point of contact through to delivery and anything in between.
As a Coordinator you will be responsible for the following tasks:
* Be the first point of call for customers, dealing with their transaction requests.
* To assist customers via email and on the telephone
* To prioritise tasks and manage multiple tasks at anyone time
* Support customers with their billing and account queries. Making any changes to their accounts.
* Take maximise opportunities with clients where possible
* Using the CRM to keep a log of all activity.
* Keeping customers up to date with the progress of their enquiry whilst managing expectations..
* Build and maintain relationships with internal and external stakeholders.
* To liaise with third parties to ensure that tasks are completed within agreed timeframes
* Responding to customers enquiries with professionalism
* Processing customers' requests using the internal system.
* Challenging updates and raising escalations
* To complete all round administration to support with the above
* Always provide an excellent customer service.
The ideal Coordinator you will have/be:
* Able to manage and prioritise time and workloads.
* Will have excellent customer service skills and experience
* Ideally will have managed client enquiries from start to finish and anything in between
* Ability to work under pressure to meet deadlines.
* Ability to develop good relationships with key customers
* Excellent communicator and able to deal with people at varying levels of the business.
* Take ownership of issues and resolve them efficiently.
* Ability to self-motivate.
* Proven record of delivering against targets.
* Good administration skills and experience
* Will have a positive and a "can do" attitude
To be considered for this position please submit your CV asap.
INDHP