Corporate Operations Lead

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

As a Corporate Operations Lead with Hines, you will be responsible for providing corporate leadership of the firm’s model for premier operations services within the geographic coverage of the European Management Services (EMS) team. This includes collaborating with EMS SMD on the strategic vision needed to establish Hines property operations as a European industry leader. In support of the industry leadership objective, this position will lead the development and maintenance of standards, programs, policies, and operational reporting requirements. In collaboration with EMS team the CO EMS will support the property teams, regions and funds in business activities that may be impacted by operations. This position leads, as well as conducts, the on-site assessment program that is designed to identify risk at the property level and evaluate compliance with operations standards while providing training and support to employees. Responsibilities include, but are not limited to:

• Provide a resource role to assist properties, regions and central management with long range and day-to-day issues, opportunities, and emergencies.
• Assume the role in maintaining product quality and continuity, where appropriate, on a company-wide basis.
• Develop and maintain contractor relations on a national basis.
• Provide operations guidance as required to ownership in the areas of building operations, capital project management and start-up and/or disposition activities.
• Conduct operations assessments of properties in accordance with the current assessment guidelines and scheduling.
• Serve as a resource in the further development of regional property management personnel.
• Provide support to the regions/properties on operations matters pertaining to new development, acquisition, or third-party management projects.
• Participate in maintaining and producing firm-wide industry related or Hines-specific reporting.
• Participate in the development and recommendation policies of programs consistent with the firm’s business objectives.
• Engage with the Learning and Development department in developing and maintaining training materials.
• Travel as required to meet position responsibilities.
• Provide emergency or crisis support to regions and properties.

• Hire, develop, and manage the performance of Corporate Operations staff.

• Negotiate strategic generic contracts and agreements and ensure delivery of services is being upheld.

• Create and maintain European Operations SLRs and transition to Operations Standards as the firm transitions to in-house management of its assets.

• Up to 30% of your working time may be spent in travel across the European region

• Assist in the research of new technologies being introduced to CRE.

• Prepare and manage annual budget, including recoveries and variance explanations.

• Provide an annual assessment/support visit schedule to regional leadership and assure visits are performed.

• Communicate all operations initiatives firm wide.

• Collaborate with and support EMS on the delivery of Property Management Conferences.

• Manage/participate in internal programs and working groups:

  • Tenant Satisfaction Survey

  • Cybersecurity Initiative

  • PM/FM Conference(s)

  • Best Practices

  • Business Technology Coordination Group

  • Property Management/Operations Leadership

  • Crisis Management

  • Pandemic Team

  • Innovation & COES Coordination

  • Support the integration of operations and business delivery and generation across the region

  • Support and promote the operational adoption of Client Experience initiatives including the Hines Experience Academy training program

Minimum requirements are:

• Bachelor’s degree in business administration or related field from an accredited institution.
• Ten or more years of property management experience or related degree and practical experience to reach equivalent.
• Provide vision, leadership, and direction on issues related to the firm’s Property Management and Operations discipline.
• Provide vision, leadership, and direction to his/her direct reports.
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Provide leadership while maintaining a calm demeanor in emergency situations.
• Establish a cooperative working atmosphere among staff.
• Apply principles of rational systems to solve problems and deal with a variety of variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Prepare business correspondence, presentations, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
• Demonstrate working knowledge of all firm’s resources and standards.
• Speak effectively before an audience with confidence.
• Read newspapers, periodicals, journals, manuals, financial reports, and legal documents regularly.
• Analyze data to discover facts and/or develop knowledge, concepts, or interpretations.
• Use technology proficiently as may be required to fulfill position responsibilities.
• Unwavering commitment to integrity, the firm’s Guiding Principles and our Leadership Principles.
• Ability to lift files, records, and computer paper (approximately 5-10 lbs).
• Walks up and down stairs and/or ladders for inspections and emergency procedures practice or implementation.
• Ability to operate a computer, phone system and general office equipment.
• Work over 40 hours per week as business needs deem appropriate.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Work indoors approximately 95% of the time, and outdoors approximately 5% of the time.