AddressThis is a busy and responsible role providing professional administrative support to both students and staff. You will be part of a dynamic team supporting some of the most renowned courses within Kingston University, and you must be able to provide exceptional customer service to all our stakeholders. The role works with various IT systems and databases including maintaining student and course data via the management system SITS. Our student body is diverse and we work within an ever-changing environment. Flexibility, professionalism and a positive approach to continuous improvement is valued within our team and training will be provided where required.
The Person
The successful candidate must be able to work effectively and proactively as part of a team with minimal supervision. You should have a proven track record of working with IT systems and databases. You will display a high level of customer service and communication skills and the ability to listen and respond effectively to queries, including those of an academic regulatory nature. Experience of providing professional support in a higher education environment would be desirable, but not compulsory for the right candidate. Please see attached the Person Specification detailing a full list of essential and desirable requirements.
The Faculty
Make a positive difference to the higher education journeys of thousands of students
This Directorate plays a vital role in the retention and success of students at Kingston University. By taking a holistic, cohesive approach to the effective provision of services to our 17,000 students, we aim to enhance their experience through support that is effective and also responsive to their changing needs.
We cover three main areas of responsibility – Student Life, Student Wellbeing and the First Response and Administration team.
Student Life provides the University’s fundamental student services while Student Wellbeing is responsible for all wellbeing and safeguarding-related policies. The First Response and Administration Team, meanwhile, ensures the smooth running of all activities.
We are proud to hold the Customer Service Excellence Quality Mark.
Further information
There are three part time (2 x 18.50 hours per week and 1 x 29.60 hours per week), fixed-term positions available for 12 months. Please state in your application if you wish to be considered for all or just one of the positions.
The starting salary for 18.50 hours per week position is £13,902 per annum (50% pro rata to £27,804 per annum) and the starting salary for 29.60 hours per week position is £22,243.20 per annum (80% pro rata to £27,804 per annum).
Interviews are expected to be held on Thursday 11 April 2024.
For informal enquiries, please contact Sarah Winter, Course & Student Administration Team Leader.
Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.
To apply click on ‘Apply Now’. If, for accessibility reasons, you need to apply in an alternative format, please email jobs@kingston.ac.uk or call the HR Shared Services team on 020 8417 3118.
