Credit & Collections Analyst

Are you a results-oriented individual with a knack for financial management?

We're on the lookout for a skilled Credit & Collections Analyst to bolster our team and ensure the financial health of our company. If you thrive in a fast-paced environment and have a passion for maximising profits while minimising bad debts, we want to hear from you

You might not have heard of us but we’ve probably met without you even realising it. We’re the UK’s largest commercial news publisher, home to the UK and Ireland’s most iconic digital platforms, magazines and newspapers.

From the Mirror, Daily Express and OK!, to our regional titles such as the Liverpool Echo, MyLondon, Birmingham Live and the Manchester Evening News (plus lots more), our brands and the stories we cover are as varied as our people.

• Debt Collection: Take charge of collecting debts from all accounts, ensuring timely payments to minimise aged debt and maintain healthy cash flow.
• Issue Resolution: Proactively address issues to prevent an increase in aged debt, resolving them in a timely manner to maintain financial stability.
• Policy Enforcement: Implement and enforce company credit and allowances policies, along with other relevant policies, to uphold consistency and mitigate risks effectively.
• Credit Evaluation: Assess and grant credit within agreed authority levels, balancing risk management with business opportunities.
• Promotion of Direct Debit: Drive initiatives to increase the number of customers paying by direct debit, streamlining payment processes and improving cash flow.
• Relationship Building: Cultivate strong and productive relationships with customers and internal staff to facilitate effective debt management and collaboration.
• Reporting: Provide regular progress reports on all aspects of debt to your line manager, ensuring transparency and accountability.
• System Performance Monitoring: Monitor system performance and identify any weaknesses that could lead to inaccuracies in debt reporting, promptly reporting findings to facilitate corrective action.
• Process Improvement: Implement new processes and procedures to reflect changes within the business environment, ensuring efficiency and effectiveness in debt management.
• Team Support: Be a flexible team player, ready to support colleagues within the department as needed to achieve collective goals.

Skills

• Customer service skills - experience of working with and providing a service to internal and external customers.
• Strong verbal communications skills are essential.
• Ability to work to tight deadlines to meet customer requirements.
• A proactive approach to resolving customer problems and queries.

Qualifications & Experience

• Accountancy skills - GCSE Maths at Grade C or above, or equivalent eg Numeracy at Level 2.
• Demonstrates the capacity to learn the required accounting skills during training.
• Clerical skills - GCSE English at Grade C or above, or equivalent eg Literacy at Level 2.
• Excellent keyboard skills: ability to work with accuracy and good attention to detail.
• IT Skills - Confident user of Microsoft packages, including Word and Excel

Essential Behaviours

• Collaboration – Demonstration of working collaboratively, internally and externally
• Determination – Demonstration of perseverance to achieve effective outcomes
• Imagination – Demonstration of creativity and innovation
• Customer Focus – Consider the Customer in everything we do

We are offering a salary up to£26,000 and benefits including;

• Help saving for your retirement - join our pension scheme and we’ll match contributions up to 6%
• 25 days’ holiday per year when you join. After three, five and ten years’ service with Reach, you’ll accrue one additional day of annual leave. We also have a Holiday Purchase Scheme
• Giving back day - an additional day’s leave each year to support a cause close to your heart
• Enhanced family leave - including maternity, paternity and adoption - and you’ll be eligible after just six months’ employment
• As one of the UK’s top 50 Inclusive Employers everyone’s invited to join our events, programmes and networks to celebrate diversity and build an environment where all our people can thrive
• Wellbeing support - including a 24/7 assistance programme for you and your nearest and dearest,
• Awesome career opportunities - you’ll have support from your line manager and a range of learning & development programmes
• member of the 30% Club, a global campaign aimed at increasing gender diversity at board and senior management levels

Reach plc believes diversity brings benefits for our customers, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.