Credit Collections Specialist

About The Role

Credit Collections Specialist

As a Credit Collections Specialist at Checkatrade, your role is crucial to ensuring the financial health of our organisation. You will report to the Credit Collections Team Leader and play a pivotal part in the recovery of outstanding client debt. Your primary responsibilities include contacting tradespeople, negotiating repayment plans, and maintaining accurate records while upholding our high standards of professionalism and accuracy.

Officially recognised as a “Great Place to Work 2022” this is an exciting time to join a fantastic local business where people matter!

Sound exciting? Get in touch!

Where Do You Fit In?

Reporting to the Credit Collections Team Leader you’ll be working as a part of a wider finance team to support our trade members to ensure their accounts are paid on time and within agreed terms. 47,000 trade members and growing, our collections team is sizable and well trained in providing fantastic service, whilst managing member expectations on contractual agreements and payment deadlines.

Your day to day will involve working from a structured call centre scheduling system to undertake high volume of calls to existing trades (inbound and outbound), processing payments, setting up new direct debit schedules, agreeing on payment terms and removing any barriers to payment. You’ll also have an opportunity to work on a wide range of systems and tools including Sage, Zuora billing engine, Salesforce CRM and Web Office.

Full training will be provided to ensure you are best set to accurately record information. We operate with integrity. At Checkatrade, we’ve got a good thing going, we invest in our people and support career development. If you are a true service professional and love the idea of troubleshooting issues, removing barriers, and providing top class service, we’d love to hear from you!

What's In It For You?

• £24,000 - £25,500k basic salary + up to £300 operational bonus per month
• You'll also get a brilliant benefits package, including discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
• You'll be part of an awesome team, with plenty of training and help to be a huge success including opportunities for career progression. 
• 35 hour working week, Monday - Friday, 9am - 5pm.
• Hybrid working after probation period - Min of 2 days per week in the office.

What Do You Need to Succeed?

• A background in finance: You have worked in Accounts or Income departments for example or have a basic understanding of the credit collection process. 
• Experience on the phones: You are comfortable making inbound and outbound calls from a dialler. Your background could be from a contact centre, complaints, sales, credit control or any other profession where tenacity, resilience, self-motivation and proactivity on the phone are required to deliver results.
• Negotiation skills: You should be an excellent negotiator with a confident telephone manner, capable of explaining and influencing clearly and concisely.
• Proactive attitude: Be positive, proactive, and eager to learn and progress. Exhibit a "can-do" attitude and maintain a friendly attitude while striving to achieve targets and timelines.
• IT proficiency: Strong IT and administrative skills are essential for keeping accurate and up-to-date records.
• Interpersonal skills: Thrive in a team environment and possess strong interpersonal skills. Empathy, positivity and integrity go along way. We are non-scripted, personable and authentic.
• Effective under pressure: Maintain composure under pressure, manage multiple tasks, and ensure that operational needs and departmental goals are met consistently.
• Communication skills: Excellent communication skills, including patience to listen and learn about problems before offering solutions.
• Adaptability: Be quick to adapt and proactive in response to changes in processes or departmental initiatives.

If you are a skilled negotiator, a proactive self-starter with a friendly disposition, and possess the ability to manage multiple tasks efficiently, we encourage you to apply for the position of Credit Collections Officer at Checkatrade. Join us in our journey of growth and contribute to our ongoing success. Your dedication and expertise will play a crucial role in shaping our financial future.

About Us

We believe in the power of homes to improve lives, support livelihoods, and build communities. That’s why our mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. 

Established in 1998, we’ve built a UK leading brand, expanded our trade base, and seen record levels of consumer demand – but this is just a start! We are excited about the unique opportunity ahead of us to deliver unparalleled growth while strengthening our position as a UK leading marketplace for home improvements and repairs.  

Our values are who we are and what we do. As a collective we are all in and moving at pace. We have a bias for action and are always customer obsessed. We are innately ambitious and think big and bold. And we always do the right thing by our customers and our team.

So, if you want to be part of a forward-thinking, values driven business that is truly going places - then maybe this is the place for you?