Credit Control

We are recruiting on behalf of our client for a vibrant person to become part of company set to revoluntionise the property rental sector. You will join as a core member of the finance team delivering a positive experience for our customers during the process of debt collection. The right candidate is personable, logical, articulate, hardworking, self-motivated, and works with their own initiative, this role will be reporting to the Recovery Manager.

Position Responsibilities:

• Take a proactive role in managing and collecting debts owed to the business
• Ensuring timely payment of debt
• Follow strict processes and procedures in line with FCA regulations
• Negotiating repayment plans
• Responding to queries, complaints, and general inquiries via telephone email and webchat
• Preparation of statements
• Work closely with the business's DCA and legal partner, updating and managing accounts and answering queries

About you: 

• 2 years experience in a debt collection role (former tenants)
• FCA regulation understanding
• Loves to talk to people, even when you're resolving a difficult situation
• Cares about what you do and have a passion for our mission
• Can write and talk persuasively
• Likes getting stuck into new things
• Enjoys working with a team and helping to build something special
• Is intellectually curious; we love to learn and want you to as well!
• Is a natural problem solver and willing to go above and beyond.

Salary: £31,000 plus bonus - Hybrid working 2 days in office 3 working from home (after 3 months) + outstanding benefits

What we can offer you

Work alongside an experienced, passionate team of forward thinkers who want to change the property market, for good. Take the time you need to enjoy life outside of work. Our client offers 25 days annual leave, plus all bank holidays, plus an extra day off on your birthday! Work in the way that suits you; they care about what you achieve, not when you achieve it. Around half of the team have chosen to take advantage of the flexible working hours which allows the employee to work 10 days in 9 and take the 10th day off with full pay. Company pension + life insurance, 360 wellness scheme plus more. 

Due to the volume of applications anticipated for this role, if you have not had a response from us within 14 days, please assume that your application has not been successful on this occasion.