Credit Control Administrator

Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.
They are looking for an experienced Credit Control Administrator to join their Collections team in Belfast.
It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all.
Credit Control Administrator
Belfast, BT2
11.64 per hour (PAYE)
37-hour week (Monday-Thursday 08.30am-5pm and Friday 08.30am-4.30pm)
5 months temporary (with possible extension)
Hybrid role: After initial training period, there is an expectation to visit the office twice per week.
What is the Role?

The Administrator will be working as part of the Credit Control Team where the focus is on engaging with customers to recover payment, liaising with 3rd parties and all subsequent duties including Meter Exchanges, Sitework activities, account reconciliations and query resolution. The successful candidate will provide customer service both in person, phone and email.

Key Responsibilities:

Ensure accounts are updated and amended accurately and compliantly in accordance with agreed policies, processes and procedures.
Work through assigned Credit Control reports to ensure all requests are actioned and jobs raised on siteworks within agreed timescales.
Maintain a high level of accuracy and focus on quality, capturing, inputting and changing customer information on the customers' accounts.
Ensure accounts are always updated accurately with actions required/completed, details of changes, amends or customer requests.
To work towards set targets as part of a team using established guidelines, procedures and processes.
Actively engage with other colleagues and customers to manage customers' accounts, resolve queries and respond as required.
Review and following up on internal queries from other departments within the business.
Work with the Customer Service team to provide telephone support at times, dependent on business needs, to ensure our customer service levels and targets are maintained.
Provide project and admin support throughout the Operations Team as required to ensure regulatory compliance and that deadlines are met.
Tasks as directed by line management.
What do I need?

To be organised and ability to use own initiative, have exceptional attention to detail with the ability to produce consistently accurate work.
High standard of IT proficiency; excellent working knowledge of Microsoft Office, specifically Excel.
Be customer and quality focused, passionate about delivering excellent customer services always.
Excellent verbal and written communication skills.
Previous analytical or account reconciliation experience.
Strong interpersonal skills with problem solving ability Experience using a shared email inbox.
Experience using a shared email inbox.
Good team player.
Positive and flexible attitude.
Previous experience in a customer service, customer accounting or administration environment.
Ability to use own initiative

If you meet the above criteria, and are interested in the role then please apply online today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.