Credit Control Team Leader

Portfolio Credit Control are currently partnered with a specialist finance and accounting business who operate within the NHS, IT and Recruitment sectors. This ever-growing business are currently looking to strengthen to credit function with an organically grown role as a Team Leader. This is a great opportunity for someone who is already established at Team Leader level or is looking to take a step up and challenge themselves!

JOB DESCRIPTION

Working within a team of four controllers and responsible for one reporting line and reporting into the Credit Control Manager the successful candidate will be responsible for the following tasks:

• Collections via phone and email
• Query management, action queried debt, investigate and resolve within agreed SLA's with all key stakeholders
• Carry out billing, collection, and reporting activities according to specific deadlines
• Investigate and solve client issues
• Monitor and maintain up to date client records
• Complete all due diligence on all new client applications
• Customer reconciliations
• Management of shared inbox (adhering to SLA's)
• Liaising with shared service centre in India for cash allocations
• Liaising with the shared service centre in India for payroll queries
• Preparing monthly ledgers for client review
• Ad hoc duties
• Maintaining accurate detailed communication notes within system
• Onboarding new clients and collating relevant billing information to reduce queries
• Assist Payroll team in answering phone and taking messages during busy periods
• Assist Payroll team with billing of clients when required
• Liaise with factoring /Invoice Discount company where required
• Leading the team and taking responsibility for one direct report
• Management of the daily tasks within the team
• Escalations of debt over 60days to the credit manager
• Provide cover for the credit manager for all leave
• Ownership of key accounts
• Escalation management

SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:

• Excellent communication skills
• Experience of VMS clients and reconciliation
• Working in a finance department of high volume pay and bill function
• Proven track record of successful debt reduction
• Minimum 3 years' Credit Control experience
• Able to complete Vlook ups, Pivot Tables
• Experience within the recruitment industry desirable but not essential
• Factoring / Invoice Discount knowledge desirable but not essential

INDCC

46550BR