Are you looking for a happy place to work; where your personality can shine, you can build a career and have a great work life balance?
We want people, not robots
Be Yourself - Be Leonardo
Leonardo Hotels Head Office Birmingham has a great opportunity for a Credit Controller to join us at our Shared Service Centre.
We want you to be part of our friendly and diverse team, working together to provide our customers with a great customer service experience in a fast paced and evolving environment.
Your responsibilities will be:
- Delivering excellent service to all of our customers, going above and beyond to exceed their expectations
- To actively chase debts by liaising with the customers over the phone, by e-mail or by any other means at the Company’s disposal
- To manage the outstanding balances before accounts become overdue
- Monitor credit limits and report daily to the Credit Control Manager
- To maintain communication records to support credit control activities ensuring compliance with the Group Policy
- Payment Allocation
- Ensure proactive planning takes place
- To develop and assist in the implementation of any enhancements where required
- Communicating and cooperating with management & colleagues
- Representing the company values and adhering to brand standards
- Using your own initiative in new and challenging situations
- To communicate with all units to manage queries and resolve within the time lines set by the Company.
We are looking for
- Personality; someone who is fun, sociable and a team player
- Energy; someone who is willing, attentive and who’s glass is always half full
- Ambition; someone who is driven, hard-working and committed
- Creativity; someone who uses their own initiative, is proactive and able to solve problems
- A great communicator; with an excellent telephone manner, literacy and computer skills
- A cool head; someone who is organised, patient and able to multi-task
- Very good IT skills in Microsoft Office
- Knowledge of the hospitality industry
- Working knowledge of SAP/Opera (preferred not essential)
Why come and work for us?
Check our our fantastic benefits below:
- Earn thousands by referring a friend to work with us
- Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
- Company Pension Scheme, Life assurance & Wellbeing support
- 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
- Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!!
- Employee of the month earning you a little bonus and fame for that entire month.
- Meals on duty
- Monthly / Quarterly engagement activities - we like to have fun while working hard
- Annual Charity Event Day- we help and support our communities
- Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support
We Welcome Happy #happyistheplacetobe
Proud member of the Disability Confident employer scheme