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SalaryCredit Controller
The opportunity:
As part of a Collections team in a shared services office, you will manage a portfolio of client collection activity across UK & Ireland, incorporating all services lines across the business. This role is key to the business cash performance with primary focus on driving timely payments and early escalation of known delays. This is a great opportunity to enhance the collection function and provide client collection support in your role, as a trusted business advisor. It is a proactive, solution driven and challenging role working alongside other finance teams.
This is a hybrid role with Newcastle as your home office, therefore you will need to be within commuting distance of the Newcastle office.
Your Key Responsibilities
- Collecting accounts receivable balances for selected portfolio of clients, at firm level, by taking ownership of collection activity & client payment performance
- A key objective would be to maximise cash for the business
- Building external client relationships to understand client payment behaviours & methods, client approvals & internal processes
- Engaging with client facing teams to support collection activities
- Identifying collection blockages or delays and escalating disputes
- Maintaining client information data to support lessons learned
- Dealing with incoming internal & external customer queries
- Achieve set monthly call and cash targets
- Minimise bad debts
- Keeping a detailed record of collection activities
Skills and Attributes for Success:
- Ability to adapt or flex style, as necessary
- Strong communication skills
- Good team player
To qualify for the role you must have
- At least 2 years previous experience in Credit Control
- Demonstrate a solution driven mind-set
- Ability to balance multiple priorities by considering risk, importance, and level of urgency
Ideally, you’ll also have
- Commercial awareness
What we look for
- Confident, with a proven ability to challenge appropriately at all levels
What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Please note
Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
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