Temporary Junior Credit Controller

Job description

I am delighted to be working on the appointment of a Junior Credit Controller on a temp to perm basis for large client based in Middlesbrough.

Job Overview:

The client is looking for a Credit Control Administrator/ Jnr Credit Controller to join an expanding, busy Credit Control Team.
To provide timely and accurate administrative support to the Credit Control department. Aid cash collections by assisting with the recording and processing of queries and disputes.

This is an Entry level role with a great opportunity to start your career within in Credit Control. Support will be provided from management and the Team through regular feed back, training and guidance to help the successful candidate develop their skills to succeed in their role as well as progress into a successful career path.

Responsibilities:

• Record full details of all disputes and forward for onward investigation and resolution as required.
• Escalate unresolved Queries/GRF's etc as appropriate through Team Leader for further input/action
• Raise Credit Note Batches & pass to Sales for sign off/approval
• Maintain the log of Queries outside of the GRF process, sending weekly reports of outstanding queries to each Branch and escalating outstanding at 60 days through Team Leader for further actions/chases
• Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation
• Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon
• Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to the attention of the Team Leader and Manager and offering suggestions and ideas for improvement
• Assist in other areas as required
• Chasing outstanding debts from customers via phone, email, and letters
• Resolving invoice discrepancies and disputes promptly
• Setting up payment arrangements and negotiating payment terms
• Monitoring customer accounts to identify overdue payments

Qualifications:

• Highly organised and able to prioritise workloads within a very busy and fast-moving environment
• Strong customer service skills
• Ability to meet deadlines without compromising accuracy
• Excellent communication and negotiation skills
• Ability to work independently and as part of a team
• Attention to detail and strong organisational skills
• Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)