Credit Hire Claims Handler

• Opportunity to join a dynamic team committed to delivering exception customer service while preventing losses and identifying fraudulent activities in claims processing


• Support in making impactful decisions ensuring positive outcomes for NFU Mutual members


• This is a hybrid role with 80% homeworking and 20% in our Bristol office

We currently have an opportunity for a Credit Hire Claims Handler to join our team at NFU Mutual, you’ll meticulously investigate and process claims while adhering to established policies, procedures, and regulatory requirements. With a focus on delivering exceptional customer service, you’ll analyse each claim within designated authority limits, employing specific criteria to prevent losses and identify potential fraudulent activities.

In this role, effective communication is paramount as you’ll be liaising with agents, policyholders, and third parties to compile and record pertinent claim information. You’ll be tasked with making informed decisions regarding policy coverage, liability, and claim quantum, ensuring alignment with prescribed guidelines and service level agreements to achieve favourable outcomes for NFU Mutual members.

Additionally, you’ll play a vital role in building and nurturing relationships with internal and external stakeholders, including underwriting teams, agencies, and third-party entities. Your ability to manage complaints and breaches in accordance with established protocols, along with your flexibility in undertaking short-term projects, contributes to the organization's commitment to delivering excellence in claims handling and customer service.

We provide a comprehensive induction to the role and to make sure you get the most out of this, you will need to be able to commit to being in the office full-time for the first 6 months. Following your induction, you will receive ongoing training which will support your career progression and personal growth.

Working hours: 35 hours per week, Monday – Friday with shifts between the hours of 8am and 6pm.

You’ll be an experienced Credit Hire Claims Handler with experience within a regulated environment or general insurance company and an understanding of GTA and or Non GTA principles and how to apply them. A strong team player with excellent customer service skills you’ll also have;

• Ability to adapt to new systems and processes


• Strong negotiation skills and proven ability to engage with and build relationships with internal and external stakeholders


• Proven ability to meet challenging deadlines and department quality service and standards


• An awareness of insurance products and services


• Excellent organisational skills


• Proven empathetic approach to dealing with customers

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.   

We recognise that some candidates may experience barriers during  the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

• Salary up to £26,000 depending on experience 


• Annual bonus (up to 10% of salary) 


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.