AddressJob Description
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
The Crew Compliance Manager has the primary responsibility to ensure that all crew members embarking on the Carnival UK fleet possess the necessary documentation to comply with international maritime regulations.
This position plays a crucial role in maintaining the highest standards of compliance, safety and efficiency in our onboard operations. Delivering the highest standards in Crew Compliance provides a significant benefit to our onboard crew offices and ensures we are having a positive impact on all our fleet colleagues.
You will
- Oversee the collection, verification, and maintenance of all required documentation for crew members joining the Carnival UK Fleet. Ensuring that documents, including passports, visas, seafarer's books, and relevant certifications, are up-to-date and comply with international and local regulations.
- Collaborate with CUK’s global network of Global Talent Partners and our team at Carnival Support Services India (CSSI) who support the delivery of our Crew Compliance requirements.
- Stay abreast of changes in maritime regulations, immigration policies, and other relevant legislation to ensure continuous compliance. Ensuring the CUK’s documentation requirements, and the associated policies and procedures are well documented and periodically assessed.
- Proactively report and address areas of potential non-compliance to ensure that we can sufficiently respond to any embarkation risks.
- Develop and implement a systematic audit program to regularly assess the compliance status of crew documentation, both with regard to embarkation readiness and for crew members already onboard.
- Work with Flag States (UK and Bermuda) to ensure our approach to compliance, documentation handling and any associated changes are correctly governed and implemented fleetwide.
- Manage a small team of Crew Compliance Consultants including the development and growth of direct reports. Providing leadership and support to movtivate the team to deliver the best crew experience possible.
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK07 and is offered on a full-time permanent basis, with hybrid working in our Southampton office (min. of 3 days per week office-based).
Occasional travel will also be required.
About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
- Knowledge of policy and process dynamics in a shared service environment running business processes to support policy and service delivery.
- Ability to use data to support logical decision making.
- Strong organisational and multitasking skills with meticulous attention to detail.
- Experience of Audit processes and requirements.
- Excellent communication skills, able to build strong effective relationships and influence stakeholders both internal and external.
- A Strategic mindset
Proven experience in Crew Compliance with a knowledge of international maritime regulations, immigration laws and industry best practices will also be advantageous.
Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
- A friendly welcome with help settling in
- Home and office-based hybrid working, working with 3 days per week in the office
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Annual bonus
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and aren’t able to consider applications once this happens.
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About Us
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
