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SalaryWe are on the search for an experienced Critical Repairs Manager who possesses the expertise to oversee an extensive portfolio involving 2000 condensation, damp, and mould remediation projects across our properties. Working in Service Delivery, this pivotal role demands a unique combination of technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient and effective repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work.
As the Critical Repairs Manager you will play a crucial role in providing technical oversight by meticulously developing actionable repair work packages based on your extensive experience. Your expertise will be instrumental in leading and managing a team comprised of coordinators and engineers, fostering an environment of collaboration, professional growth, and high performance.
Operational coordination will be a significant aspect of your responsibilities. You will work closely with coordinators to interpret surveyors' reports, diagnose repair requirements, and efficiently schedule and allocate jobs, overseeing the entire process through to completion. Ensuring timely resolutions and a seamless customer journey will be paramount, as you strive to enhance the overall customer experience.
Leveraging our operational systems, you will effectively manage repair cases and maintain accurate, up-to-date records. Promoting a culture of safety compliance and continuous improvement will be a driving force in your role. You will conduct performance reviews and enable professional development through relevant training opportunities.
This is a flexible role where you can work from any of our 4 office spaces: Lichfield, Wolverhampton, Tewkesbury or Chipping Sodbury.
To excel in this role, you must possess:
- Proven Critical Repairs/technical leadership experience, ideally in the construction or building repairs industry
- Comprehensive knowledge of building pathology, with a particular focus on condensation, damp, and mould
- Exceptional organisational, project management, and leadership skills
- Strong communication abilities to foster cross-team collaboration and positive customer interactions
- Proficiency in the use of CRM systems, scheduling software, and Microsoft Office Suite
- An unwavering commitment to delivering high levels of customer satisfaction and exceeding expectations.
If you are a motivated Critical Repairs leader with a passion for delivering quality solutions, exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity by Monday 27 May 2024!
