Crm Manager

CRM Manager

Coleshill – 2 days office/3 days home

£45,000 - £55,000 (doe)

Pitch is delighted to be supporting a global Pureplay eCommerce business based in the West Midlands.  This is a key hire for the business as they look to accelerate their growth.

The role of CRM Manager will be responsible for building out the road map for CRM for both acquisition and retention purposes across two customer groups: direct to consumer and trade customers.

The role requires you to be highly commercial and data focused where CX and conversion are your key drivers for success to deliver exceptional growth in revenue through the channel.

Here’s an over-view of the experience you’ll need:

• Previous experience within a CRM role where you have built out customer journey and set up automated triggered email sequences.
• Strong segmentation and data analysis background.
• Experience of SMS and app push within the automation programme.
• Acquisition and retention experience.
• Strong data management knowledge with up-to-date knowledge of GDPR.
• Experience of different CRM platforms such as Mapp, Salesforce, Pardot, HubSpot etc.
• Experience from either Pureplay eCommerce or a retail business.

This is a fabulous opportunity to join a business that has a strong heritage with exceptional growth plans following an acquisition by a well-known household brand.

If you are looking for a new challenge and want to work for a business that has access to the latest technology and subject experts, apply with your CV today.

Applications will now be reviewed from 3rd January 2024.

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