Customer Account Manager

Sheffield
Up to £30,000
Company Pension Scheme
Healthcare Scheme
Full training given
Pathways for progression
Full time- Office based

Are you passionate about delivering exceptional customer service in a dynamic and thriving manufacturing environment? Elevate your career with a leading Sheffield-based manufacturing business that is committed to innovation, quality, and customer satisfaction.

Role Overview: As a Customer Account Manager, you will be an integral part of the customer-centric approach. You will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth. This role involves a blend of strategic account management, customer communication, and collaboration with internal teams to deliver exceptional results.

Key Responsibilities of the Customer Account Manager:

• Develop and maintain strong relationships with existing clients
• Understand client needs and requirements to provide tailored solutions, from order to despatch
• Act as the main point of contact for your customers
• Collaborate with internal teams to ensure timely and accurate delivery of products and services
• Be involved in full project management including costing and production planning
• Monitor market trends and competitor activities to identify potential business opportunities
• Provide regular reports and updates to senior management on account performance

Requirements of the Customer Account Manager:

• Exceptional customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive mindset
• Ability to work collaboratively in a team and independently
• Highly motivated with outstanding organisation skills

If you are ready to take your career to new heights, please submit your CV!