Address
Form of work
SalaryCustomer Account Manager
Permanent
Up to £40,000, depending on experience
0800-1600 or 0900-1700 Monday to Friday
Bury
Customer Account Manager
Job Description
- Taking charge of the full client life cycle – from on-boarding through to retention, and everything in-between
- Be the main point of contact for customer enquiries, issues, and escalations
- Act as the main conduit for service users, engineers, and data processors (to name a few)
- Proactively engage with customers to identify underutilised functions, improve interfaces and make suggestions to maximise offerings
- Build strong and meaningful relationships with internal and external stakeholders.
Customer Account Manager
Essential Experience/Skills/Qualifications
- A recognised degree or accreditation in a relatable field or practical experience in a safety focused civil/rail/infrastructure or similar engineering role
- The ability to positively engage and communicate across all business levels and all mediums
- Experience with SaaS
- Confident enough to make recommendations and provide advice on additional products and services
- Highly competent with technology, and software systems.
Customer Account Manager
Company Benefits
- 25 days annual Leave + Bank Holidays
- Option to buy/sell 5 days annual leave
- 5% employer Pension Scheme
- Death in Service Benefit; two times’ basic salary
- Medicash plan
- Free Car Parking
If you feel you’re a good fit for this position, please click ‘apply’
