Customer Advisor

Do you have customer service experience, and are you seeking a new job in Preston? Electricity North West is looking for a full-time Customer Service Representatives, and the role comes with a salary of £25,835.88 plus 10% shift pay and excellent benefits.

As a Customer Service Representative, your role is to address customer queries, complaints, or faults by handling, resolving and managing interactions through to resolution, focusing on providing a first-class customer experience.

Please note, the start date for the role is end February 2024.

To give you an idea of how this role would look and feel, here are some of the things you could expect to do:

• Own and resolve a customer’s enquiry or complaint from receipt to resolution, ensuring that timescales and promised actions are met and completed in line with customer, company and CSAT expectations
• Handle multiple contacts from different systems and accurately record and process the range of customer enquiries and complaints through the various fault and case management systems
• Multitask and manage several work queues to ensure customer resolutions in a timely manner (voicemails, CRM, Web, emails, etc.)

To apply for this Customer Service Representative role, you will need to be able to understand customer issues through detailed questioning and active listening. You will also require the following:

• The ability to use a number of systems to obtain the correct data on CRM, IS, STORM, ECOES, NMS, webDMD
• Good customer service skills
• Experience working within a fast paced environment
• Problem-solving, listening and communication skills
• An empathetic approach and a can-do attitude.

Working Pattern Rotating between 7am and 10pm however sometimes we need your flexibility until 12am, Monday – Sunday, working 1 in 4 weekends.

We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes an annual bonus scheme, 25 days annual leave increasing with length of service, private healthcare, an employee rewards portal offering discounts on many well-known brands, a market leading contributory pension scheme, employee assistance programme and opportunity for professional development.

We'd love you to apply for this full-time Customer Service Representative job in Preston, and we're waiting to hear from you. Please contact Electricity North West today.

We’re champions of the North West, and we’re proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.